Returns/Replacement Policy
We consistently work towards the protection of our customer's interest. Hence, we offer you an easy and streamlined process to return products, whenever applicable.
1. How do I file a return request?
2. Under what conditions can I return/ replace my product?
Returns/Replacement are accepted under the following cases -
3. Under what conditions returns/ replacement request will not be accepted?
Returns/ Replacement requests will not be accepted under following cases –
4. Which categories are not eligible for returns/ replacement?
Categories not eligible for returns are as follows:
Category | Item's that cannot be returned |
Automotive | Car perfume |
Baby care | Nursing covers, diapers and nappies, soothers and teether, feeding related products, baby wipes |
Beauty | Make up, skin care, hair care and personal care products |
Eyewear | Contact Lens |
Garden | Seeds and Live plants |
Grocery and Gourmet | All items included in these categories |
Fashion | Lingerie and innerwear, socks and stockings |
Music, Software and Gaming | All products marked as non-returnable |
Sports & Health | Nutrition and health care, Gym gloves, Gym vests, Gym supports and elderly care |
*Any product that is labeled as non-returnable on its product detail page cannot be returned.
5. What is the best time to place Return/ Replacement request?
Return/Replacement request of the Product(s) should be initiated within 24 hours of Order Delivery for Wrong/ Unsatisfactory product or in case of non-receipt of Invoice & Warranty (for Electronics only). However, under the following conditions, Return Request should also be filed within 24 hours of Delivery:
Return request, refer to My Accounts, My Orders listing section and click on Return button on selected order once order is delivered to you.
6. When do you initiate Pickup for Returns?
Once your request to return an order is approved, a pickup will be initiated. Once return is approved for pick up, email will be sent to registered email id for pick up related details. Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit. Please take care of the following points, while packing your product for Pickup -
Please Note - ETH10k shall not be liable for any incidental defect/damage, like liquid leakage/mishandling etc.
7. What do I do if my area does not have a reverse pick up service?
If our reverse pickup service is not available at your address, we will ask you to dispatch the product. Return address will be notified to you in a separate email, along with the packaging instructions and required documents. In case of Self-Shipment, ETH10k will reimburse your courier charges in form of my10kplus. Please take care of the following-
8. How do I track the status of my Return request?
Check the status of your Return at ‘My Accounts’ -> ‘My Returns’ Section and click on particular Return ID to view return details. Every request received at ETH10k is assigned a ticket number, for which an acknowledgement mail is sent to your registered email address. Please use your registered email ID and phone number for any further communication. After receiving your Return Request, we will update you on the status i.e. Acceptance/Rejection of Reverse Pickup, Reshipment & Refund.
9. Can I track the status of Reverse Pickup?
You can track the return current status via login to 'My Account' > 'My Returns'. Click on particular return Id to check details.
10. How to claim Return/ Replacement for products under Seller/ Manufacturer’s Warranty?
You can Claim for product’s warranty by calling or visiting the nearest Service Centre of the product's Brand. For any issues, please contact us via email at engage@eth10k.io We would take your queries forward to the respective seller
*Some products are non-replaceable or non-returnable. Please check our Terms & Conditions page before making a purchase.
11. Do I need to pay the courier company to send my product back?
No, you don't need to pay anything to the courier representative if we arrange the pickup of the product. In case your address is not serviceable by our courier service providers, you need to self-ship the product to us (address will be emailed to you). Courier charges will be reimbursed by us in form of my10kplus. The courier charges eligible for reimbursement are up to N1500. For availing reimbursement of courier charges, upload the courier receipt in ‘My Returns’ section or attach it in the confirmation email received after filing the return.
12. How will I know that my Returned product has reached you?
You will receive an email from us within 24-48 Hours of Pickup, along with the Tracking details. You can track the package on Courier Company's website. You can also track the status of your return request at ‘My Accounts’ -> ‘My Returns’ Section and click on particular Return ID to view the returned order details.
13. How much time does it take to replace an order?
We initiate the replacement or refund within 2 working days once we receive the product at our end.